Diving Gear Gift Cards
Shopping for someone else but not sure what to give them? Give them the gift of choice with an Diving Gear gift card.
Gift cards are delivered by email and contain instructions to redeem them at checkout online
Shipping Policy
At Diving Gear, we strive to ship your order quickly, safely, and efficiently. Below is our complete shipping information.
Processing Times :
- In-stock items: Ship within 24 hours.
- Pre-orders: Ship within 3 business days.
- We ship Monday through Friday.
- Orders placed on weekends or holidays ship the next business day.
Shipping Method & Delivery Times
All orders are shipped Expedited via UPS and typically arrive within 5 business days across Canada.
If you need your order by a specific date, contact us or leave a note at checkout so we can confirm if we can meet your request.
Shipping Rates
- Free shipping on orders over $200 (Canada-wide).
- $35 flat rate on orders under $200.
Shipping Upgrades
If you need faster shipping, upgrades are available upon request. Additional postage fees apply. Please email or call us immediately after placing your order to arrange the upgrade.
Return Policy
At Diving Gear, your satisfaction matters. You may return your purchase within 30 days of the purchase date, subject to the conditions below.
If return conditions are not met, Diving Gear may refuse the return or apply a minimum 15% restocking fee.
Return Conditions
- Items must be returned in new, unused condition.
- Must be in original, unaltered packaging with intact PLU code.
- All packing materials, manuals, warranty cards, and accessories must be included.
- Products that have been used, damaged, or exposed to water/lube cannot be returned.
- Wetsuits that have been in contact with water or lube are not returnable.
- Diving Gear is not responsible for misuse, mishandling, or improper care.
- We are not responsible for personal items or data left inside returned products.
- We are not liable for incidental or consequential damage, including lost or stolen gear.
Missing or Damaged Items
Claims for missing items or shipping damage must be submitted within 7 business days of receiving your order.
Return Shipping Costs
- Customers are responsible for return shipping unless the return is due to our error.
- If the item is incorrect or defective, we will provide a prepaid return label.
- If the return is not our error, we can provide a label, and the cost will be deducted from your refund.
- Return-label pricing is different from standard outbound shipping rates.
How to Prepare Your Return
- Securely pack all items.
- Items must be returned in original/unused condition.
- If requesting an exchange, standard shipping charges apply unless you include a prepaid return label.
- Return-label pricing differs from standard outbound shipping fees.
Return Address
Please ship or drop off returns at: 2555 Tuohey Ave, Port Coquitlam, BC V3B 2E9
Final Sale & Non-Returnable Items
Special pre-order items or anything marked non-returnable cannot be returned or exchanged.
Refunds & Credits
Once your return is received and inspected, refunds are issued to the original payment method.
Please allow up to 10 business days for the refund to appear after we receive your return.
Contact for Returns
For returns, refunds, or exchanges:
Email: support@divinggear.ca
Return Address: 2555 Tuohey Ave, Port Coquitlam, BC V3B 2E9